That Will Get People To Fall In Love With Buying Stuff From You

WARNING! If you're wasting time, wandering around - struggling

The goal as a company is to have customer service that is not just the best but legendary. - Sam Walton, Founder of Wal-Mart

Kind words can be short and easy to speak, but their echoes are truly endless. Mother Teresa

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com

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In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. Giorgio Armani

Your most unhappy customers are your greatest source of learning. - Bill Gates

It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford

Well done is better than well said. Benjamin Franklin

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot

One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carol

Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz

Every great business is built on friendship. JC Penney

If we do not lay out ourselves in the service of mankind whom should we serve?        John Adams

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. Stew Leonard, CEO Stew Leonard’s

If you’re not serving the customer, your job is to be serving someone who is.      Jan Carlzon, ex-CEO SAP Group

The customer experience is the next competitive battleground.
Jerry Gregoire, CIO, Dell Computers

Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey Gitomer

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker

To understand the man, you must first walk a mile in his moccasin. North American Indian Proverb

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways

Good service is good business. Siebel Ad

There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Ben & Jerry’s