Courage is the Opportunity to Grow Rich!

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
John Russell, President, Harley Davidson

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer. Dale Carnegie
 

Courage is the opportunity!
 

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Mark Cuban

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com

The interesting thing is when we design and architect a server, we don’t design it for Windows or Linux, we design it for both. We don’t really care, as long as we’re selling the one the customer wants. Michael Dell

If you want to lift yourself up, lift up someone else.
Booker T. Washington

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner

Know what your customers want most and what your company does best. Focus on where those two meet. Kevin Stirtz

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. Chip Bell, Founder Chip Bell Group

Make a customer, not a sale. Katherine Barchetti

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com

Customer service is not a department, it’s everyone’s job.
Anonymous

For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base. John Mackey

The nature of any human being, certainly anyone on Wall Street, is ‘the better deal you give the customer, the worse deal it is for you’.
Bernie Madoff…

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos, CEO Amazon.com

You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
Rupert Murdoch

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. Mahatma Gandhi

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason. Jerry Harvey

It’s a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it’s all about numbers, numbers, numbers. John Ilhan

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets. Steve Jobs

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. Ray Krock

I won’t complain. I just won’t come back        
Brown & Williamson Tobacco Ad     

Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Leon Gorman, CEO L.L.Bean

Every company’s greatest assets are its customers, because without customers there is no company. Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life

Excellent firms don’t believe in excellence – only in constant improvement and constant change. Tom Peters

Friendly makes sales – and friendly generates repeat business.
Jeffrey Gitomer

Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. Betsy Sanders

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. Kevin Stirtz

Here is a simple but powerful rule: always give people more than what they expect to get. Nelson Boswell

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity. Azim Premji

Customers don’t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren’t enjoying it. Once they tasted ours and experienced what we call “the third place”.. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn’t know they had. Howard Schultz, Chairman and CEO Starbucks

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer! Gene Buckley, President Sikorsky Aircraft

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Kerry Stokes

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution. Rick Tate

Men are rich only as they give. He who gives great service gets great rewards. Elbert Hubbard

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management. Howard Schultz, CEO Starbucks Coffee

People expect good service but few are willing to give it.
Robert Gateley

Revolve your world around the customer and more customers will revolve around you. Heather Williams

The customer’s perception is your reality. Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
Brian Tracy

It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them. Jerry Yang

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

I don’t do business with those who don’t make a profit because they can’t give the best service. Richard Bach

If you don’t genuinely like your customers, chances are they won’t buy. Thomas Watson, former CEO IBM

Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. W. Edwards Deming

Your customer doesn’t care how much you know until they know how much you care. Damon Richards

Every client you keep, is one less that you need to find.  
Nigel Sanders

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. Jeff Bezos Amazon.com founder

The purpose of a business is to create a customer who creates customers. Shiv Singh

It’s much harder to provide a great customer service than I would have ever realised. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them. David Yu, Chief Operating Officer, Betfair

Nothing is so contagious as enthusiasm.         Samuel Taylor Coleridge

Do what you do so well that they will want to see it again and bring their friends. Walt Disney

He profits, most who serves best. Arthur F. Sheldon

The longer you wait, the harder it is to produce outstanding customer service.  William H. Davidow

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.      Peter Drucker

When the customer comes first, the customer will last.
Robert Half

Right or wrong, the customer is always right.
Marshall Field

Under promise and over deliver. Toby Bloomberg

You are serving a customer, not a life sentence. Learn how to enjoy your work. Laurie McIntosh

Your best customers leave quite an impression. Do the same, and they won’t leave at all.    SAP Ad

Unless you have 100% customer satisfaction…you must improve.
Horst Schulz

It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier. Doug Smith

An ounce of loyalty is worth a pound of cleverness. Elbert Hubbard

Customer service is not a department, it’s everyone’s job.        
Anonymous

Only a life lived in the service to others is worth living.
Albert Einstein

Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water

Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services

If we keep doing what we’re doing, we’re going to keep getting what we’re getting. Stephen Covey

Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working. Penny Handscomb

There are no traffic jams along the extra mile. Roger Staubach

Good leaders must first become good servants. Robert Greenleaf

We don’t want to push our ideas on to customers, we simply want to make what they want. Laura Ashley

A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal. Anonymous

A little experience often upsets a lot of theory.         S. Parkes Cadman

Whatever your business is, talk to your customers and provide them with what they want. It makes sense. Robert Bowman, CEO Major League Baseball Advanced Media

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us. Debbi Fields

 

There are only two ways to get a new customer: 1. Solicit a new customer any way you can. 2. Take good care of your present customers so they don't become someone else's new customers.

Ed Zeitz

 

We shall serve for the joy of serving. Prosperity shall flow to us and through us in unending streams of plenty. Charles Fillmore

 

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without them for a while. Napoleon Hill

 

The customer is why you go to work. If they go away, you do, too.

David Haverford

 

There is only one boss. The customer. And she can fire everybody in the company from the chairman on down, simply by spending her money somewhere else. Sam Walton, Founder of Wal-Mart

In business today, service is not an issue: if you don't provide service, you're out of business. John Bell

 

Customer experience is the next competitive battleground. It's where business is going to be won or lost. Tom Knighton

 

Be it furniture, clothes or health care, many industries today are marketing nothing more than commodities - no more, no less. What will make the difference in the long run is the care and feeding of customers. Michael Mescon

 

You'll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture can't be copied. Jerry Fritz

 

 

That Will Get People To Fall In Love With Buying Stuff From You

WARNING! If you're wasting time, wandering around - struggling

The goal as a company is to have customer service that is not just the best but legendary. - Sam Walton, Founder of Wal-Mart

Kind words can be short and easy to speak, but their echoes are truly endless. Mother Teresa

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com

I'll Show You 3 Things Anyone Can Do...

In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. Giorgio Armani

Your most unhappy customers are your greatest source of learning. - Bill Gates

It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford

Well done is better than well said. Benjamin Franklin

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot

One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carol

Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz

Every great business is built on friendship. JC Penney

If we do not lay out ourselves in the service of mankind whom should we serve?        John Adams

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. Stew Leonard, CEO Stew Leonard’s

If you’re not serving the customer, your job is to be serving someone who is.      Jan Carlzon, ex-CEO SAP Group

The customer experience is the next competitive battleground.
Jerry Gregoire, CIO, Dell Computers

Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey Gitomer

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker

To understand the man, you must first walk a mile in his moccasin. North American Indian Proverb

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways

Good service is good business. Siebel Ad

There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Ben & Jerry’s